BPC RiskManager Frequently Asked Questions

How do I get a copy of BPC RiskManager V6.2.5? Would it be possible to get a copy of the BPC RiskManager V6 installation guide? Is there a feature listing for the BPC RiskManager windows client and the browser client? We are looking at the possibility of using a mixed client environment based on user specific needs and where they are. When are multiple BPC RIskManager server licenses required? We are looking to have RM implemented across a group of companies. They will all be using the same instance with same fields and definitions as the subject matter is the same. Can we use a single server license or will we require multiple server licenses? Can you please provide information on the cost of licensing and the type of licensing for BPC RiskManager V6.x ? Does your license include the cost of MS SQL Server ? I just purchased BPC RiskManager. Will you be sending the install disks, and when? What will need to be arranged prior to the installing BPC RiskManager? Does the RiskManager client application work with FireFox browsers? In what programming language is BPC RiskManager written? Does the RiskManager plug-in itself have a certificate like a java applet does? For support, what type of support is available (i.e.: email, phone, onsite, etc...)? What is the best way to get support? How do I arrange installation support and what is the timeline? What support packages are available and at what cost? Is there a cost associated with telephone support (i.e.: cost per call or issue)? How do I get custom features added, or request new features for BPC RiskManager? Is there a User Group Forum? What type of documentation, technical and user is available for BPC RiskManager? How does one decide the optimum BPC RiskManager configuration? Is BPC RiskManager a Client-Server application? What is the difference between the browser plugin and the windows executable RiskManager client? Database stability: Is the RiskManager essentially a SQL Server application ported to Oracle? Database support: Which database choice will give us the best level of support? Security: What is the most secure architecture for BPC RiskManager? What is the best client version - the browser or non browser Risk Manager client? What admin account rights are required to setup a browser plug-in? How do I configure IE for the RiskManager browser plugin? We just ported our enterprise system to a new server and I can't login. What do I do now? How do I port BPC RiskManager from test (or dev) to production? How do I install BPC RiskManager onto a computer running a 64bit Windows OS?

A Frequently asked Question is... Is there a feature listing for the BPC RiskManager windows client and the browser client? Background You are looking at the possibility of using a mixed client environment based on user specific needs and where they are. Answer The BPC RiskManager browser client and the non-browser client are BOTH thick clients, while the dynamically generated BPC SurveyManager pages are pure HTML "clients". The browser based BPC RiskManager client is an MS Internet Explorer browser plug-in - like a Flash (tm) media player. With respect to the two BPC RiskManager clients, both are EXACTLY the same application, just with a different wrapper. One is like a Flash plug-in for a browser, the other is a standard MS windows style executable - but below the wrapper they are the same program, they look the same and they behave the same. To get different behaviours for different staff, you configure the rights of the staff, or the database to which the application talks. Data entry or enquiry-only staff simply do not have access to all capabilities (can't see them) or, on certain screens are in 'read-only' mode. Many of your corporate staff known by the system are not going to be users of the BPC RiskManager primary client at all. These, typically, will be completing survey screens, compliance checklists, responding to or actioning emails sent by the system, etc. In these cases the BPC SurveyManager screens will be their primary interface - and those are pure web based HTML and javascript. These screens are generated dynamically through decisions you make in the RiskManager client concerning what a survey (eg a compliance cheklist) contains, and who gets what survey, with what contents and when. There is no standard to these as everything is dynamically constructed by the SurveyManager on a just-in-time basis - right before a page is displayed. Various wizards allow you to cause the survey framework to be generated from within the RiskManager client and determine the look of the web pages yourself. The full feature list is huge, but a short list of the features available in the browser and non browser clients is available hereRead More..

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